The Situation-Complication-Resolution (SCR) framework is a powerful tool that project managers can use to clarify problems, identify solutions, and communicate strategies effectively. Many project managers face overwhelming demands from clients, tight deadlines, and resource constraints, which makes clear, concise decision-making essential. SCR simplifies the process by breaking it down into three key areas: Situation, Complication, and Resolution.
For more detailed insights into the SCR framework, check out this article by Jeff Hulett on “How to Tell a Business Story Using the McKinsey Situation-Complication-Resolution (SCR) Framework.”
About the author: Jeff Hulett leads Personal Finance Reimagined, a decision-making and financial education platform. He teaches personal finance at James Madison University and provides personal finance seminars. Check out his book -- Making Choices, Making Money: Your Guide to Making Confident Financial Decisions.
Jeff is a career banker, data scientist, behavioral economist, and choice architect. Jeff has held banking and consulting leadership roles at Wells Fargo, Citibank, KPMG, and IBM.
Situation
In project management, the “Situation” refers to the current status or the starting point. It’s important to clearly describe the context that everyone understands. For instance, you might have a team working on a project where the timeline is clearly defined, and the budget is already set.
Example: “The client has provided a comprehensive specification for a new software product. The project is already in its second phase, and everything is going according to plan so far.”
Complication
This section outlines the problem that arises, making the project more difficult to manage. Complications are unexpected challenges that hinder progress and demand immediate attention. In project management, complications can range from resource shortages to miscommunication among stakeholders.
Example: “The project is falling behind schedule due to unexpected delays in material procurement, and the team lacks enough resources to speed up the completion of tasks.”
Resolution
The “Resolution” defines how the complication will be addressed. This is where you propose the steps to be taken to resolve the issue, restore balance, or meet the project’s objectives despite the complication.
Example: “The team will identify alternative suppliers for critical materials, reallocate human resources within the team, and communicate the delays and revised timeline to the client transparently.”
By applying the SCR framework, project managers can articulate the current status of a project, the challenges it faces, and the solutions to be implemented. The SCR method allows for a structured and organized approach to overcoming obstacles, making it a go-to tool in any project manager’s toolkit.
For tools and additional guidance on how the SCR framework can be applied in other areas of business, you can explore this SCR guide here.
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